Frequently Asked Questions
This page explains frequently asked shopping questions in a store-specific format. This guidance applies to burtabees.shop. For help with this page, contact Support@burtabees.shop.
Information covering contact options
Customers can rely on the following guidance from our store about contact options. Can I cancel an order?
You may request cancellation or an order change before shipment. Contact us promptly with the order number; we cannot guarantee a change once fulfillment is underway. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
Store guidance on tracking
For customers using this website, this section explains tracking. How can I track my order?
After dispatch, we email the tracking information to the address provided for your order. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
Information covering delivery timing
For purchases made through this website, our store applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
Our approach to return shipping
Customers can rely on the following guidance from our store about return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
Information covering payment methods
Customers can rely on the following guidance from our store about payment methods. Which payment methods are accepted?
Use one of the payment options shown in this store's secure checkout. Only the methods offered for your order are available. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
Store guidance on products
We publish this products guidance for customers using this website. How long does a posted refund take?
Your bank or payment provider may need additional time to post the credit after we process it. Customers remain responsible for taxes required by applicable law. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
Information covering refund timing
For customers using this website, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
What customers should know about shipping cost
Customers can rely on the following guidance from our store about shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
What customers should know about shipping cost
This shipping cost section covers orders and visits through this website. How can I contact you?
Email Support@burtabees.shop, call 479-857-6462, or write to 1777 N Woolsey Ave, Fayetteville, Arkansas, 72703, United States. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
How we handle returns and exchanges
For customers using this website, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
Information covering products
Customers can rely on the following guidance from our store about products. What products do you offer?
We offer Burt's Bees lip care, skincare, body care, and selected baby care products. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to burtabees.shop. Questions about this section may be sent to Support@burtabees.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtabees.shop
Phone: 479-857-6462
Physical address: 1777 N Woolsey Ave, Fayetteville, Arkansas, 72703, United States